If we carry out your reinstatement work, we pay your insurance excess! (NB: if an external sub-contractor is used, a claims handling fees may be applicable)
Emergency Maintenance & Repairs
Whatever property damage you’ve suffered - flood, fire, storm, explosion, impact damage, subsidence or burglary, we offer emergency 24/7 response services supplied by our sister company Imperial Maintenance Ltd including:
Disaster Management Works
We can supply a Disaster Recovery Service, Specialist Cleaning… and specialist content storage services. Available to commercial and industrial organisations, as well as to landlords and home owners. We can put this in place within hours.
Fire, Flood, Escape of Water and Accidental Damage Restoration is included in many insurance policies. If you have this cover it means our sister company Imperial Maintenance may be able to carry out your reinstatement works at NO COST to you, the insured, as all costs are reclaimed from your insurers.
We provide a specialist bespoke service to a wide range of property owners, commercial and industrial organisations. Our services are delivered 24 hours a day, 7 days a week, 52 weeks of the year, efficiently, reliably and cost effectively.
Boarding up of buildings
When the emergency services have to break down your door or smash windows to rescue family and friends, you need to ensure your property is safe from the elements and secure from further damage by burglars, looters or vandals.
We ensure everything is boarded up securely, giving you peace of mind.
Broken locks are an invitation to opportunist thieves and casual vandals to cause further distress and expensive damage.
We fix your locks to keep your property safe from further harm.
Once your emergency is dealt with, it’s important to secure gas and electrical appliances to ensure no further damage happens.
Our Which? Trusted Trader sister company and its panel of sub-contractors will make your property safe & sound. Then we can help put things right.
We do all strip out works (such as removal of wet materials like plasterboard, wood, etc to aid drying) and installation of drying equipment.
We work with trained (BDMA) Technicians who specialise in drying out properties for homeowners, commercial and industrial clients. As always, our service need not cost you, the insured, anything as we can reclaim our costs from your insurer.
After the emergency - Putting your life back together
After the initial emergency is over and we’ve made your property safe from further damage, we can assist you with the next phase of reinstatement or rebuild. Before we can start you may need to consider the following:
point Decontamination and sanitisation of premises with our amazing Decon7 range
point Asbestos testing and removal
And to reassure you of our truly bespoke one stop experience, your personal project manager will be able to assist you with an entire range of reinstatement work options to meet your individual needs.
We can help you with any kind of property claim, specifically
Our services are perfect for homeowners, landlords, letting agents, commercial and industrial property owners.
We’re here 24 hours a day, 7 days a week, 52 weeks of the year whenever you need us
You don’t have to use our claims handling service to access our high-quality building service. We range from small works through to £multi-million projects. Where required, we provide a Surveyor and Project Manager to assist.
We cover all types of building and construction works, from fixing a small leak to an entire new build. From your first contact until your final approval of the works carried out, you work with your own personal Imperial Maintenance project manager. With one point of contact throughout the entire process we ensure a very personal service. We work with you to create the specifications of your project and ensure rigorous quality control procedures to ensure you are totally satisfied
Countless clients have benefitted from our building services over the years, we will be more than delighted to personally discuss your individual needs. If we manage your insurance claim our building services can be provided at NO COST to you, the insured, as all costs are reclaimed from insurers.
All our employees and approved contractors are checked and vetted, fully insured and all provide a two-year no quibble guarantee on work carried out.
Project Management & Consultancy
We project manage large buildings reinstatement, refurbishment and new build projects. We offer facilities management too. Being able to quote for minor building works and refurbishments is an effortless and natural development from our reinstatement and insurance claim services. We have the ideal infrastructure and tradespeople in place.
The benefit of using Imperial Claims includes access to our wide range of Which? Trusted Trader qualified and experienced tradespeople through our sister company. All your work is coordinated by your own personal project manager – your one point of contact. You don’t need to use different companies for every facet of your project management, building reinstatement, rebuild or new build.
We also offer property consultancy advice to help you plan your proactive property management and maintenance, asset register management, improving systems and reporting, reducing workloads.
All our work is always guaranteed to meet your requirements. Taking great pride and care in our work, customer satisfaction is our main priority.
We insist on the highest standards of customer service from all our staff and contractors and only work with qualified, experienced tradespeople.
Who we are
Imperial Claims is a Financial Conduct Authority registered firm, authorised to assist insured policyholders with their insurance claims. We work for you, the policyholder only, never the insurance company.