“Passionate About Your Claim”

Imperial Claims Consultants are multi award winning and nationally recognised Insurance Claims Loss Assessors for insured policyholders. 

We assist insurance policyholders with any residential or commercial property and business insurance claims such as:

  • Burglary
  • Business Interruption
  • Contents
  • Explosion
  • Fire
  • Flood
  • Impact Damage
  • Liability Claims
  • Loss Of Licence
  • Professional Indemnity
  • Storm
  • Subsidence
  • Theft
loss assessors

Introduction to Imperial Claims Consultants


Find out more about what Imperial Claims Consultants can do for your claim

We only work for the insured and never for the insurers. 


What you can achieve with us

Handling your claim professionally

When you’re dealing with a disaster such as a fire, flood, burglary or vandalism and so forth, it’s traumatic and emotionally draining. Our clients state the first few hours and days are a huge shock whilst you come to terms with the situation. That’s why we are available to personally take your call from 5am to 10pm every single day.

No Win No Fee

We operate on a No Win No Fee basis with no upfront costs. In the unlikely event that your claim is declined, you won’t have any fees to pay. Should your claim be successful, Imperial claims charge only 10% of the settlement.

Extensive experience

After a distressing or life threatening event we know just how traumatic these situations can be. We can assist our clients by providing them with help from professional therapists if required, amongst a whole array of other emergency responses. Urgent professional assistance when you need it the most. We’re passionate about your claim and truly do care for our clients.

Damage assessment

If you need to make a property based insurance claim, we assess the damage, review costs involved and discuss your claim with the insurers or loss adjusters right the way through to settlement. We aim to provide you with a one stop shop solution, making it as easy as we possibly can for you.


We Help People To Get Back On Their Feet After Disaster Strikes.
Simply Follow Our 3 Easy Steps:

Step One

Call us on 0330 120 0494 or 07943 862190, ideally BEFORE calling your insurance company. We’re open 5am to 10pm, 7 days a week.

Step Two

We will negotiate with your insurance company, ensuring that every aspect of your claim has been fully considered and  secure for you the best possible payout.

Step Three

We have a wide range of dedicated, independent, fully vetted contractors who can assist with every part of any works.


Become the latest happy Imperial Claims Consultants customer

We only work for the insured and never for the insurers. 


Why Use Imperial Claims Consultants?

We’ve got 120 years of combined experience in dealing with insurance companies for people who’ve gone through situations like yours.

We only ever work on behalf of people like you, the insured, we never work for the insurance company.

You will have your own single point of contact, an Imperial Claims Consultants Loss Assessor, to negotiate the best possible outcome for you.

Testimonial Video by Mr. John Kerr


Testimonials

By law, a Loss Assessor must be ‘Authorised’ by the Financial Conduct Authority (FCA). This means we have met the stringent standards required to manage an insurance claim on behalf of a policyholder.

Imperial Claims Consultants
4.9
Based on 50 reviews
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Trustmark Roofingandbuilding
Trustmark Roofingandbuilding
04:19 24 Mar 21
I could not be happier I found Imperial claims consultants, in fact without Dav and his team I would have walked away several times with absolutely nothing.Our Play Cafe suffered a non fault ‘escape of water’ from the flat upstairs which totally destroyed the business. We were left clueless and no... where to turn. Dav helped us at every level of dealing with the insurance company, who In my opinion are nothing but ruthless people who do not care about you or your business. All they do care about is how much money they can save and how they can get out of paying out all together.Imperial claims consultants helped us realise what we were entitled to and what you actually pay our insurance for. Employing them to take on our case was the BEST thing I’ve ever done. Their fee is irrelevant in the grand scheme of things and they really do everything possible to make sure you are constantly kept in the loop, understand everything that is going on and do everything they can to ensure you get what you deserve. Which in turn stopped us from giving up and throwing in the towel.Now we begin to see the light at the end of the tunnel, we have our cafe renovated and looking great again, we are being reimbursed for our loss of earnings and this is all down to the hard work of Dav and his team at Imperial Claims Consultants.I can not thank you guys enough.I hope if a potential customer/person in a similar distressing position is reading this take my word and do not think twice, contact the team.Thank you so so much. Chris Doddsread more
Frank Nelson
Frank Nelson
17:33 07 Mar 21
We had a cannabis farm in our commercial unit in the North East. Insurers had us worried with their questions so we found Imperial Claims Consultants online and we went with them as they were local. It is actually all you need to do! Just authorise them to act on your behalf and they keep you... updated. My Directors were very pleased with the whole process. Thoroughly would recommend Imperial Claims Consultants for managing an insurance claim.read more
Martila Samantha
Martila Samantha
23:14 01 Mar 21
These guys have had a look at my paperwork for making a business interruption claim. I've signed up with them because they're only going to charge me 10% plus VAT. The other company wanted nearly 30%. So far so good. I will update my review as this claim moves along. Don't get fooled into paying... more than you have to. None of us who have had to shut our businesses and have our livelihoods affected can afford to have leaches trying to steal any income we deserve to be able to claim.read more
Annie Gross
Annie Gross
21:25 28 Feb 21
I've had my insurance docs reviewed and been told I can make a claim for business interruption through my insurers from this company. I cannot believe just how much I can potentially claim. If this comes off then it will make a huge difference to my company and my family. Thank you to the wonderful... team at Imperial Claims Consultants. Very nice friendly people.read more
Martin Lopez
Martin Lopez
13:01 28 Feb 21
Contacted Imperial Claims on Monday morning and by the afternoon I knew, very sadly, that I wasn't able to claim for business interruption losses on my insurance policy. But I have to say these guys were friendly, efficient and extremely efficient. I would happily use them for any future claims. So... nice to deal with lovely genuine people.read more
P.J. Taylor
P.J. Taylor
23:09 15 Feb 21
Following a devastating and deeply distressing, traumatising house fire we discovered Imperial Claims Consultants Ltd. From day one they proved to be the ultimate consummate professionals offering a personal, extremely friendly and sincere level of service of the very highest quality. Their help,... care, patience and support was second-to-none ~simply amazing and truly outstanding. They were so genuinely dedicated to our personal situation that absolutely nothing was ever too much trouble and were always prepared to go the extra mile in order to be of assistance in any way possible. We are eternally grateful to them for providing such an immense and comprehensive level of service during what was obviously a terrible nightmare time in our lives. I would therefore most definitely,wholeheartedly and without any hesitation whatsoever recommend this truly marvellous company to anyone!View lessread more
Karen Rafferty
Karen Rafferty
11:03 07 Feb 21
I'm a landlord with a portfolio of properties and I've had to make claims over the years. My broker never told me about a loss assessor before but I came across these guys from a landlords meeting presentation they did in 2019. They do as they say they will do and they took away all the stress of... managing the insurance claim and carried out all the work. Indeed, upon handover my letting agent stated the property was in a better condition that it was before. This company are now part of my care partners group as I look to build my portfolio. Need I say more?read more
Hannah Bradsworth
Hannah Bradsworth
14:19 12 Jan 21
I have to say I was dubious about what a loss assessor does because neither I nor my family have come across a loss assessor before. But, these guys had to fight every step of the way for us and they triumphed. I wouldn't have had the knowledge let alone the time to respond to the constant... suspicions and enquiries the insurers had. Clearly, only in an insurance claim can an innocent person be thought to guilty first. We absolutely needed this company and the same would apply to anyone making an insurance claim. The lady from Imperial Claims Consultants , Kelly, was just simply lovely to deal with. We do heartily recommend them.read more
Willow Smith
Willow Smith
05:32 04 Jan 21
We used Imperial Claims Consultants for a rather large claim, escape of water, and have to say they do exactly what they say they will do. Downright professional, always available and extremely helpful and knowledgeable. Cannot recommend them highly enough!
Next Reviews
Testimonials
John Paul MARLAJohn Paul MARLASunday Times Letting Agent of the Year 2014
I have used Imperial Claims Consultants to handle all my personal insurance claims and also for all of our client claims as we have a very large portfolio of properties under our management. I cannot recommend them highly enough. Their knowledge and expertise of the industry, coupled with their customer service is second to none and they ensure they get the best outcome they can for their clients. From both residential claims through to commercial claims they have handled the lot. The largest claim they have managed so far for us was over £250,000. Small or large, they continue to ...

Read More

Rajeev SaggarRajeev Saggar
I needed Imperial claims help on an issue which i was having with my Insurers, from my first contact with Imperial (Dav) i found them to be very efficient and professional, Dav started the claim proceedings and dealt with solicitors on my behalf, He also from start to finish liaised with Insurance company keeping me updated at all times, A brilliant company to deal with and would fully recommend them to anyone. Thank you guy’s.

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Sean QuinnSean Quinn
I have used Imperial Claims Consultants for a personal claim at home. They provided a very swift, very professional and top class service for my claim which was as a result of a break-in. I had a joiner out to attend to the insecure door and window within 30 minutes and I didn’t have to pay anything. They handled all the correspondence and then the Builder did all the works without delay. We did not have a penny to pay at all, nothing for the entire service and no insurance excess either! My wife and I could not recommend ...

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SimonSimon
There was a serious fire on my rented property in May 2016. It happened at a time when I was also going through some personal issues; I could not handle it. Imperial Claims Consultants service provided me with all the assistance that I needed at no cost to me, from dealing with the insurers and loss adjusters. Imperial Claims Consultants sorted the quotes and saw the claims to the end. Their sister company Imperial Maintenance carried out the reinstatement works. I am very pleased and happy to recommend Imperial Claims Consultants to anyone. I will use them again.

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James PalmerJames Palmer
A few years ago I tried to make an insurance claim, it had been 15 years since my last claim. When I rang the insurance company I was confronted with someone whose only role seemed to be to reject the claim regardless of what I was saying or asking. It was an unpleasant time consuming experience. Happily the next time I had to make claim I knew about Imperial Claims Consultants. I simply told them about it and they handled everything from that point, I had nothing to do. The claim was approved and then the works managed by the ...

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Darren MiddletonDarren Middleton
Imperial Claims Consultants Ltd provide an invaluable service and expertise to anyone who suffers any property related insurance claim. They work for you and not your insurance company, ensuring your claim is processed as quickly as possible and you claim for everything required.They managed an insurance claim for my family which took away the stress of dealing with paperwork and administration. They liaised with me every step of the way and once a settlement figure was offered it was discussed with me for my agreement. This figure was much greater than I had initially anticipated.Once the funds had been issued ...

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Nick HoranNick Horan
Dav and his company are extremely good at what they do, e.g. insurance claim consultants. Fortunately for me i havent had to use them too often but i dont hesitate to recomend him and would happily use him and his company again at anytime. Regards,

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Sean QuinnSean Quinn
I have used Imperial Claims Consultants for a personal claim at home. They provided a very swift, very professional and top class service for my claim which was as a result of a break-in. I had a joiner out to attend to the insecure door and window within 30 minutes and I didn’t have to pay anything. They handled all the correspondence and then the Builder did all the works without delay. We did not have a penny to pay at all, nothing for the entire service and no insurance excess either! My wife and I could not recommend them ...

Read More

Simon KometaSimon Kometa
There was a serious fire on my rented property in May 2016. It happened at a time when I was also going through some personal issues; I could not handle it. Imperial Claims Consultants service provided me with all the assistance that I needed at no cost to me, from dealing with the insurers and loss adjusters. Imperial Claims Consultants sorted the quotes and saw the claims to the end. Their sister company Imperial Maintenance carried out the reinstatement works. I am very pleased and happy to recommend Imperial Claims Consultants to anyone. I will use them again.

Read More

Rod BristowRod Bristow
I am a recently retired Mortgage and insurance Broker and I’ve known Imperial Claims Consultants for many years. I had to ask for their assistance recently as I had a small claim in one of my buy to let properties where the claim had been repudiated by insurers.The Insurers were trying to argue that the property had been unoccupied and therefore the occupancy endorsement should apply and had not been complied with. Imperial Claims Consultants helped me to challenge and overturn the rejection of my claim and then had to truly battle every small aspect of my claim. It appeared ...

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John PaulJohn Paul
I have used Imperial Claims Consultants to handle all my personal insurance claims and also for all of our client claims as we have a very large portfolio of properties under our management. I cannot recommend them highly enough. Their knowledge and expertise of the industry, coupled with their customer service is second to none and they ensure they get the best outcome they can for their clients. From both residential claims through to commercial claims they have handled the lot. The largest claim they have managed so far for us was over £250,000. Small or large, they continue to ...

Read More

Kris CarpenterKris Carpenter
Dav Kumar and his team provide an excellent service to property owners at a time when they are most vulnerable. By employing Imperial Claims you are getting a real professional service which ensures your insurance claim goes smoothly. The service is free to use and all the reinstatement work will be done for you too. Simply brilliant.

Read More

Simon LevySimon Levy
I’ve used Imperial Claims Consultants previously but had to use them recently for my buy to let property following a break-in at the premises. I found them to be very good at their job and have no problems in recommending them to anyone including fellow landlords. They manage the claim and carry out the reinstatement works and all at absolutely no expense to me…and I benefit from a 2 year warranty on all works carried out! A very good deal indeed!

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Rajnikant RajaRajnikant Raja
Highly impressed with Imperial Claims consultants. They took on a very difficult case involving arson attack on my property with the insurers.Not only i won the case but Imperial consultants also re-build my property with excellent finish….They also found me a Good tenant for the property…..I would recommend any sole person or company too imperial consultants…Also not forgetting the EASE of communication and customer oriented service was PAR EXCELLENCE …In my experience…Truly this company deserves 5*rating from me…JUST NO COMPLAINS but full of praises in all departments.

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AndrewAndrew
I have used Imperial Claims Consultants service in the last few months and the claim has just been very successfully concluded. I am a landlord and live outside the UK.My property had been maliciously broken into and ransacked which resulted in a huge amount of damage. To further add to this nightmare the letting agents I had been using were not engaging!I thought OK, it can’t get any worse than this, so I will simply file an insurance claim (my first for a property) and begin to go forwards. The very first email and information sent concerning the claim was ...

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Mr Cedric WilliamsMr Cedric Williams
Like many business owners – it’s essential to be knowledgeable about all that we offer to our customers. My business (Hartlepool Marine Supplies) requires me to have a reasonable knowledgeable about the thousands of products my company offers the Marine industry.But when we think we “know it all”, sometimes we may be totally wrong. When we suffered a large Flood and considerable damage, with confidence I proceeded to handle the claim myself – “WRONG”.After a long period I was getting nowhere near a settlement, so ‘admitting defeat’ I looked for the help of a ‘Loss Assessor’. Fortunately – I found ...

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Harry ButtHarry Butt
I’m an elderly man. Property burgled and left a lot of damage. I didn’t know about loss assessors but a friend told me. Best thing I did was contact Imperial Claims Consultants.

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Richard LawansonRichard Lawanson
Imperial Claims Consultants assisted me with what seemed a straight forward claim but ended up being really complicated and long drawn out by the Insurers. Dav was very professional, efficient and supportive throughout the process. I would highly reccommend their services.

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Nicole SmithNicole Smith
Lost house keys and 2 weeks later our home got ransacked. Insurers were being difficult. Imperial Claims sorted it for us. Great company.

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Glasgow VaultsGlasgow Vaults
Dav at Imperial Claims assisted us with a flood claim at our Newcastle Branch. From start to finish the service that was provided by Dav and his team was exceptional. He was very efficient in dealing with queries and prompt in his responses. Dav was very empathetic and considerate and I would highly recommend his services. Imperial Claims is a very professional company.

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Mr S SinghMr S Singh
Imperial Claims Consultants assisted us with our insurance claim. We had an arson attack at our buy to let property. Our lovely property was truly badly damaged as a result of the fire and all the smoke damage. It was obviously a very concerning issue for us as a family and deeply stressful. From start to finish the service that was provided by Dav and his team was exceptional. If you ever rang them, they would pick up regardless of what time or day it was. We are very grateful for the help they gave us. We are extremely pleased ...

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Dr Surendra PandeyDr Surendra Pandey
An excellent, responsive, empathic and very helpful service that took the burden off our shoulders during a very difficult time. It made dealing with insurance easy with helpful advice and continuous support. We would strongly advice people who have suffered losses to get in touch as early as possible. Many thanks imperial for your support.

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Steph PotterSteph Potter
I highly recommend Imperial Claims. Dav is such a lovely and knowledgeable person to speak with. He explained to me my rights with regards to claiming on my building’s Insurance, and the steps I need to take in order to move forward. Dav is such a joy to speak with, and really knows the industry well. I sense he really cares about the people he works with, and has much integrity.

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Oz KOz K
We are a financial services company providing a safe haven for clients to deposit their possessions. We had an issue at our facility which had nothing to do with our safes/vaults at all. But rather, we had a vermin issue via a neighbouring property which caused us severe disruption. Imperial Claims Consultants assisted us with emergency works, sorted out all aspects of our insurance claim and their sister company carried out all of the works. First class and all at absolutely no cost to our company. A genuine five star service provider.

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Serhat AksoySerhat Aksoy
I left my home Christmas Evening to meet with friends. I was only gone a short period of time when I got a call from a neighbour. They could smell smoke and had called the fire brigade and because of her actions my flat was saved. A lot of smoke damage but could have been worse. She actually recommended me to a loss assessor. I tried 2 of them without a reply. I tried Imperial Claims Consultants and not only did they reply in person but also came out on Christmas Eve at 9pm. On Christmas day itself their team ...

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John GoodselJohn Goodsel
We had to make an insurance claim as a result of an accidental fire. We’ve never made a claim before and boy are we truly grateful to Imperial Claims Consultants for all their help. To their loss assessor doing a great professional job, their investigator engaging and helping us on the detail and their legal input. We are very grateful indeed and we have no doubts if anyone needs to make an insurance claim, never do it by yourselves.

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Mr John RouseMr John Rouse
I can highly recommend Dav and his superb team of tradesmen at Imperial claims.Dav is a total professional who has paid attention to even the smallest detail in repairing my home following flood damage. He is also a gentleman who really cares about people.This is in stark contrast to the claims adjuster working for the insurance company. I was in disarray, living in what felt like a building site. They were dragging their heels, asking me to organise tradesmen myself,pay money I didn’t have (“claim it back later”), and not making me aware of what I was entitled to through ...

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Mr Les HaroldMr Les Harold
As a person who as a rule, does not write reviews or answer on line surveys etc. For no particular reason other than I expect good service and product’s from the companies I use, ( I do write directly to these companies if there is reason for complaint).In the case of ‘imperial claims consultants’ I am making this exception. I have spent some time thinking about putting this review together, as I wanted to find the right words to describe what to date, I have found to be one off, if not, the Best company that has exceeded all my ...

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