“The leading Insurance Claims Consultants in County Durham”

Imperial Claims Consultants are multi award winning and nationally recognised Insurance Claim Consultants in County Durham (also known as loss assessors) for insured policyholders. 

We assist insurance policyholders with any residential or commercial property and business insurance claims such as:

  • Burglary
  • Business Interruption
  • Contents
  • Explosion
  • Fire
  • Flood
  • Impact Damage
Insurance Claim Consultants

Introduction to Imperial Claims Consultants: Insurance Claim Consultants


Find out more about what Imperial Claims Consultants can do for your insurance claim

We only work for the insured and never for the insurers. 


What you can achieve with us

Handling your claim professionally

When you’re dealing with a disaster such as a fire, flood, burglary or vandalism and so forth, it’s traumatic and emotionally draining. Our clients state the first few hours and days are a huge shock whilst you come to terms with the situation. That’s why we are available to personally take your call from 5am to 10pm every single day.

No Win No Fee

We operate on a No Win No Fee basis. In the unlikely event that your claim is declined, you won’t have any fees to pay. Should your claim be successful, Imperial Claims Consultants charge only 10% (plus vat) of the settlement. If you use one of our panel of trusted builders to carry out the works then you won’t have a fee to pay AND our builder will even pay the insurance excess for you! We are among the leading Insurance Claim Consultants in the UK.

Extensive experience

After a distressing or life threatening event we know just how traumatic these situations can be. We can assist our clients by providing them with help from professional therapists if required, amongst a whole array of other emergency responses. Urgent professional assistance when you need it the most. We’re passionate about your claim and truly do care for our clients.

Damage assessment

If you need to make a property based insurance claim, we assess the damage, review costs involved and discuss your claim with the insurers or loss adjusters right the way through to settlement. We aim to provide you with a one stop shop solution, making it as easy as we possibly can for you. Our team are all highly experienced Insurance Claim Consultants.


We Help People To Get Back On Their Feet After Disaster Strikes.
Simply Follow Our 3 Easy Steps:

Insurance Claim Consultants Step 1
Step One

Call us on 0330 124 2092 or 07943 862190, ideally BEFORE calling your insurance company, or request a callback using this form. We’re open 5am to 10pm, 7 days a week.

Insurance Claim Consultants services
Step Two

We will negotiate with your insurance company, ensuring that every aspect of your claim has been fully considered and  secure for you the best possible payout.

services
Step Three

We have a wide range of dedicated, independent, fully vetted contractors who can assist with every part of any works. We are the leading Insurance Claim Consultants in County Durham, and you will be in safe hands.


Become the latest happy Imperial Claims Consultants customer

We only work for the insured and never for the insurers. 


Why Use Imperial Claims Consultants?

We’ve got 120 years of combined experience as Insurance Claim Consultants in dealing with insurance companies for people who’ve gone through situations like yours.

We only ever work on behalf of people like you, the insured, we never work for the insurance company.

You will have your own single point of contact, an Imperial Claims Consultants Loss Assessor, to negotiate the best possible outcome for you.

Testimonial Video by Mr. John Kerr


Testimonials

By law, a Loss Assessor must be ‘Authorised’ by the Financial Conduct Authority (FCA). This means we have met the stringent standards required to manage an insurance claim on behalf of a policyholder.

Imperial Claims Consultants
5.0
Based on 33 reviews
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Lord John B Henderson
Lord John B Henderson
10:44 18 Jun 22
We have used Imperial on many occasions now and they are our "go to" supplier for any insurance issues. They are efficient, professional and know the insurance business inside out. They have achieved claims that previously we were unable to get and they have always provided first class advice especially for our landlords, advising on which policies they should have and saving them many hundreds of pounds. in the process. A very reliable partner.
gaynor qualter
gaynor qualter
13:21 17 Jun 22
I’m a landlord based in Cheshire but have properties in the North East, so not on my doorstep!, I was put in touch with Imperial claims handlers by my letting agent Acorn properties, I had a fairly catastrophic flood on a first floor flat, Davand his team handled every aspect of flood from drying out the flat dealing with the loss adjuster liaising with the tenants and making sure I got the rent I was owed, simply nothing has been to much trouble , my contents were not insured, Dav has spent hours pouring over websites to replace my furniture at a fraction of the true price to say he has gone beyond the call of duty is an understatement, if Carlsberg did claims consultants it would definitely be Imperial Claims I simply can’t thank them enough
Jen Lee
Jen Lee
12:15 17 Jun 22
Dav was extremely knowledgeable and helpful and gave us useful pointers of what to ask and what to look out for when dealing with our insurance company including some common pitfalls to avoid.I would highly recommend using this business.
Joanne Mclernon
Joanne Mclernon
23:33 23 Feb 22
I highly recommended this company. They are extremely helpful, friendly and kind. I felt I was in safe hands. I dealt with Dav who was very patient and answered all of my questions and dealt with matters swiftly. I would use them again if I needed too. They are honest and reliable and it felt like I had someone on my side during a stressful time.
K M
K M
16:20 23 Feb 22
Dav and the team did fantastic work for me when an escape of water happened in an empty rental property. The damage was horrendous and very overwhelming.From the outset Dav was reassuring and helpful and consulted at every stage.As expected the insurance company used a loss adjustor who did his best to chip away and invalidate the claim, this is where Dav came into his own in dealing with this and putting to bed the loss adjustors queries and issues. Dav then made sure that the property was returned in excellent shape and with the insurance company paying out everything they should of done. Without Dav Id have been many thousands of pounds worse off and would have had a massive head ache to deal with. I cant recommend this company enough I really cant!
Colin R
Colin R
07:42 17 Apr 21
Insurance companies – knights in shining armour or charlatans? If you have suffered an incident that leads to a significant insurance claim, as I have, you will quickly find out the answer to this question! The image portrayed by these organisations in their advertising campaigns gives the impression that clients need not worry in the event of any sort of domestic catastrophe, they will jump in in an instant, and everything will be sorted out very efficiently by teams of experts… Nothing could be further from the truth. Make no mistake, these businesses are not there to help you, they exist to create revenue, this is their primary function. Submission of a claim is simply in conflict with their core objective so don’t be naïve enough to think your not going to have a fight on your hands…This is where Imperial Claims Consultants step in. These guys don’t just help you fight your corner, they remove you from the ring then step and fight for you? The insurance companies’ direct employees are mostly those engaged in collecting your money, i.e. not experts in the field of insurance claims, so they subcontract this to independent loss adjusters operating with the specific objective to minimize the cost of the claim. The term ‘loss adjuster’ is a bit misleading as the ‘adjustment’ alluded to here is only going to go one way and that is down! These loss adjusters are experts in their field and know all the tricks of the trade to coerce you into accepting the bare minimum as a ‘fair’ settlement. Unless you are an adept and skilful negotiator, you have no chance against these people, and even if you did try to take them on, you would need to put aside a considerable amount of your own personal time for which there is no payback.Imperial Claims Consultants were recommended to me by an author of a book on personal finance, they were engaged as consultants for the chapter on insurance, they have literally written a book on this subject, so what better testimonial could there... be? Buying your insurance policy, does not cover your home and contents per se. What you have bought, is the right to fight these organisations for the cover that you thought you had bought. You will be up against experts in this fight, so the best strategy, as I found out, was to do exactly what the insurance company did and engaged my own set of experts. Imperial Claims Consultants simply took over the whole process from start to finish and the outcome was outstanding. My Garage was destroyed, and the inside of my house was badly damaged by smoke. You should see it now – WOW! Everything has been restored back to an impeccable standard, and all I had to do was take a step back and let them get on with it.read more
Noel Conway
Noel Conway
20:31 09 Apr 21
I cannot speak highly enough of Dav and his team and how professionally they dealt with water damage to a property I am landlord of in the North East. I currently live in a different country and had a water damage issue to a ground floor apartment which I did not know where to begin to rectify. Thankfully I got in touch with Dav and he really did sort every issue that arose and undertook the works in a very professional and genuine manner. I have no doubt that, had I not Dav and his team dealing with the problem, then I would be no further forward than when the issue was highlighted to me. Thanks Dav
Trustmark Roofingandbuilding
Trustmark Roofingandbuilding
04:19 24 Mar 21
I could not be happier I found Imperial claims consultants, in fact without Dav and his team I would have walked away several times with absolutely nothing.Our Play Cafe suffered a non fault ‘escape of water’ from the flat upstairs which totally destroyed the business. We were left clueless and no where to turn. Dav helped us at every level of dealing with the insurance company, who In my opinion are nothing but ruthless people who do not care about you or your business. All they do care about is how much money they can save and how they can get out of paying out all together.Imperial claims consultants helped us realise what we were entitled to and what you actually pay our insurance for. Employing them to take on our case was the BEST thing I’ve ever done. Their fee is irrelevant in the grand scheme of things and they really do everything possible to make sure you are constantly kept in the loop, understand everything that is going on and do everything they can to ensure you get what you deserve. Which in turn stopped us from giving up and throwing in the towel.Now we begin to see the light at the end of the tunnel, we have our cafe renovated and looking great again, we are being reimbursed for our loss of earnings and this is all down to the hard work of Dav and his team at Imperial Claims Consultants.I can not thank you guys enough.I hope if a potential customer/person in a similar distressing position is reading this take my word and do not think twice, contact the team.Thank you so so much. Chris Dodds
Frank Nelson
Frank Nelson
17:33 07 Mar 21
We had a cannabis farm in our commercial unit in the North East. Insurers had us worried with their questions so we found Imperial Claims Consultants online and we went with them as they were local. It is actually all you need to do! Just authorise them to act on your behalf and they keep you updated. My Directors were very pleased with the whole process. Thoroughly would recommend Imperial Claims Consultants for managing an insurance claim.
Dan Fionts
Dan Fionts
12:39 06 Mar 21
Very good. Best company and friendly. Got me a good settlement.
Andy Barnes
Andy Barnes
14:58 02 Mar 21
Extremely responsive service and very friendly. I am going with this lot and only 10% !
Martila Samantha
Martila Samantha
23:14 01 Mar 21
These guys have had a look at my paperwork for making a business interruption claim. I've signed up with them because they're only going to charge me 10% plus VAT. The other company wanted nearly 30%. So far so good. I will update my review as this claim moves along. Don't get fooled into paying more than you have to. None of us who have had to shut our businesses and have our livelihoods affected can afford to have leaches trying to steal any income we deserve to be able to claim.
Annie Gross
Annie Gross
21:25 28 Feb 21
I've had my insurance docs reviewed and been told I can make a claim for business interruption through my insurers from this company. I cannot believe just how much I can potentially claim. If this comes off then it will make a huge difference to my company and my family. Thank you to the wonderful team at Imperial Claims Consultants. Very nice friendly people.
Martin Lopez
Martin Lopez
13:01 28 Feb 21
Contacted Imperial Claims on Monday morning and by the afternoon I knew, very sadly, that I wasn't able to claim for business interruption losses on my insurance policy. But I have to say these guys were friendly, efficient and extremely efficient. I would happily use them for any future claims. So nice to deal with lovely genuine people.
Kari Baxter
Kari Baxter
14:53 22 Feb 21
I had a claim which had been rejected and had written it off. I happened to come across these guys some months ago and reached out. Now ok I did get a positive result but it was not everything I was looking for but without these guys and their solicitor I wouldn't haven £55000 sat in my bank account.
P.J. Taylor
P.J. Taylor
23:09 15 Feb 21
Following a devastating and deeply distressing, traumatising house fire we discovered Imperial Claims Consultants Ltd. From day one they proved to be the ultimate consummate professionals offering a personal, extremely friendly and sincere level of service of the very highest quality. Their help, care, patience and support was second-to-none ~simply amazing and truly outstanding. They were so genuinely dedicated to our personal situation that absolutely nothing was ever too much trouble and were always prepared to go the extra mile in order to be of assistance in any way possible. We are eternally grateful to them for providing such an immense and comprehensive level of service during what was obviously a terrible nightmare time in our lives. I would therefore most definitely,wholeheartedly and without any hesitation whatsoever recommend this truly marvellous company to anyone!View less
Karen Rafferty
Karen Rafferty
11:03 07 Feb 21
I'm a landlord with a portfolio of properties and I've had to make claims over the years. My broker never told me about a loss assessor before but I came across these guys from a landlords meeting presentation they did in 2019. They do as they say they will do and they took away all the stress of managing the insurance claim and carried out all the work. Indeed, upon handover my letting agent stated the property was in a better condition that it was before. This company are now part of my care partners group as I look to build my portfolio. Need I say more?
Hannah Bradsworth
Hannah Bradsworth
14:19 12 Jan 21
I have to say I was dubious about what a loss assessor does because neither I nor my family have come across a loss assessor before. But, these guys had to fight every step of the way for us and they triumphed. I wouldn't have had the knowledge let alone the time to respond to the constant suspicions and enquiries the insurers had. Clearly, only in an insurance claim can an innocent person be thought to guilty first. We absolutely needed this company and the same would apply to anyone making an insurance claim. The lady from Imperial Claims Consultants , Kelly, was just simply lovely to deal with. We do heartily recommend them.
Willow Smith
Willow Smith
05:32 04 Jan 21
We used Imperial Claims Consultants for a rather large claim, escape of water, and have to say they do exactly what they say they will do. Downright professional, always available and extremely helpful and knowledgeable. Cannot recommend them highly enough!
D B
D B
06:59 18 Sep 19
I was initially contacted by Dav and his team after a devastating house fire. Despite the fact I was not insured and there was no business in it for them, they were willing to give me expert advice on how to proceed and deal with the various parties such as the council, contractors and lender. They were effectively a "friend in need" at a difficult time; knowledgeable and empathetic.I would have no reservations in recommending them.
Carol Alexander
Carol Alexander
13:55 24 Jul 19
Recently I had the call that all landlords dread - my house had been well and truly trashed! Bricks through windows, external doors damaged and carpeting extremely soiled by dogs. I was pointed in the direction of Imperial Claims Consultants. Within an hour of me being informed of the damage the representative from Imperial Claims Consultants had called me. He was patient and understanding and reassured me of the services that they would undertake on my behalf. I was assured I would have nothing to pay, not even the insurance excess. I was able to contact him at any time, including evenings and weekends. Every call/email was responded to on the same day. I was kept informed of every detail promptly and efficiently. The repair work was arranged and overseen by Imperial Claims Consultants. I didn't have to deal with the insurance company directly, only to give permission for the loss assessors to work on my behalf. The whole stress of the situation was born by Imperial Claims Consultants until all the necessary repairs were completed. I recommend anyone to use this service, don't rely on the letting agents as often they don't have the expertise to deal with these problems. Call Imperial Claims Consultants and receive the best possible advice and support
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