FAQ Group: FAQ

There are a number of reasons why a loss assessor is best suited to manage your claim. During an insurance investigation, it is important that anyone representing your interests is authorised by the Financial Conduct Authority. This ensures the standards by which they have to serve you. Your managing agent may not be authorised, but …

Read MoreI’m a landlord and my managing agent says they’ll manage my claim, why should I call you?

Imperial Claims are industry experts in dealing with commercial, industrial, homeowners and landlords insurance claims and we have, and continue to provide our clients with a truly personal and bespoke service. With over 120 years combined in-house claims handling experience there isn’t any type of disaster that we haven’t already managed. From small claims to …

Read MoreWhy should I use Imperial Claims Consultants?

In our experience: yes. During your claim, only you and your loss assessor will have your best interests at heart and your loss assessor will invariably secure a better outcome for you than if you were to manage your claim by yourself. The more complex or costly your claim is, the more important it is …

Read MoreDo I need a loss assessor?

Yes we can help you at any stage before you agree settlement, but it is truly in your best interest to contact us ideally before you contact your insurance company to submit your claim.

Please don’t confuse us with loss adjusters, a common error. You won’t pay loss adjuster fees either. That’s because they work on behalf of the insurance companies. Loss adjusters are paid to ensure the costs to insurance companies are minimised. As loss assessors, we only work on your behalf. We never ever work for insurance …

Read MoreWhat is the difference between a Loss Adjuster and a Loss Assessor?