Emergency Maintenance & Repairs

Whatever property damage you’ve suffered – flood, fire, storm, explosion, impact damage, subsidence or burglary, we offer emergency 24/7 response services supplied by our panel of vetted and approved sub-contractors.  Our service costs you the insured nothing, provided the services of the panel is used.


Disaster Management Works

We can supply a Disaster Recovery Service, Specialist Cleaning… and specialist content storage services. Available to commercial and industrial organisations, as well as to landlords and home owners. We can put this in place within hours.

Fire, Flood, Escape of Water and Accidental Damage Restoration is included in many insurance policies. If you have this cover, our panel of vetted and approved sub-contractors may be able to carry out your reinstatement works at NO COST to you, the insured, as all costs are reclaimed from your insurers.

We provide a specialist bespoke service to a wide range of property owners, commercial and industrial organisations. Our services are delivered 24 hours a day, 7 days a week, 52 weeks of the year, efficiently, reliably and cost effectively.


Boarding up of buildings

When the emergency services have to break down your door or smash windows to rescue family and friends, you need to ensure your property is safe from the elements and secure from further damage by burglars, looters or vandals.

We ensure everything is boarded up securely, giving you peace of mind.


Locksmith service

Broken locks are an invitation to opportunist thieves and casual vandals to cause further distress and expensive damage.

We fix your locks to keep your property safe from further harm.


Plumbing, Gas, Electrical

Once your emergency is dealt with, it’s important to secure gas and electrical appliances to ensure no further damage happens.

Our sister company and its panel of sub-contractors will make your property safe & sound. Then we can help put things right.


Drying Works

We do all strip out works (such as removal of wet materials like plasterboard, wood, etc to aid drying) and installation of drying equipment.

We work with trained (BDMA) Technicians who specialise in drying out properties for homeowners, commercial and industrial clients. As always, our service need not cost you, the insured, anything as we can reclaim our costs from your insurer.


After the emergency - Putting your life back together

After the initial emergency is over and we’ve made your property safe from further damage, we can assist you with the next phase of reinstatement or rebuild. Before we can start you may need to consider the following:

  • Decontamination and sanitisation of premises with our amazing Decon7 range
  • Asbestos testing and removal

And to reassure you of our truly bespoke one stop experience, your personal project manager will be able to assist you with an entire range of reinstatement work options to meet your individual needs.

We can help you with any kind of property claim, specifically

  • Fire
  • Flood
  • Explosion
  • Storm
  • Impact Damage
  • Subsidence
  • Theft
  • Burglary
  • Contents
  • Business Loss
  • Liability Claims
  • Professional Indemnity
  • Loss Of Licence

Our services are perfect for homeowners, landlords, letting agents, commercial and industrial property owners.

We’re here 24 hours a day, 7 days a week, 52 weeks of the year whenever you need us

Building Services

You don’t have to use our claims handling service to access our high-quality building service. We range from small works through to multi-million pound projects. Where required, we provide a Surveyor and Project Manager to assist.


From fixing a small leak to an entire new build

We cover all types of building and construction works from minor fixes to full scale build projects. From your first contact until your final approval of the works carried out, you work with your own personal Imperial Maintenance project manager. With one point of contact throughout the entire process we ensure a very personal service. We work with you to create the specifications of your project and ensure rigorous quality control procedures to ensure you are totally satisfied

Countless clients have benefited from our building services over the years, we will be more than delighted to personally discuss your individual needs. If we manage your insurance claim our building services can be provided at NO COST to you, the insured, as all costs are reclaimed from insurers.

All our employees and approved contractors are checked and vetted, fully insured and all provide a two-year no quibble guarantee on work carried out.


Project Management & Consultancy

We project manage large buildings reinstatement, refurbishment and new build projects. We offer facilities management too. Being able to quote for minor building works and refurbishments is an effortless and natural development from our reinstatement and insurance claim services. We have the ideal infrastructure and tradespeople in place.

The benefit of using Imperial Claims includes access to our wide range of qualified and experienced tradespeople through our panel of vetted and approved sub-contractors.  Our services are free, if the recommended panel is used.  All your work is coordinated by your own personal project manager – your one point of contact. You don’t need to use different companies for every facet of your project management, building reinstatement, rebuild or new build.

We also offer property consultancy advice to help you plan your proactive property management and maintenance, asset register management, improving systems and reporting, reducing workloads.

All our work is always guaranteed to meet your requirements. Taking great pride and care in our work, customer satisfaction is our main priority.

We insist on the highest standards of customer service from all our staff and contractors and only work with qualified, experienced tradespeople.



Imperial Claims is registered with the Financial Conduct Authority, meaning we are authorised to assist insured policyholders with their insurance claims. We work only for you, the policyholder, never the insurance company.

Our service costs you nothing, provided our sister company Imperial Maintenance Ltd and/or its panel of sub-contractors are used. And remember, if we carry out your reinstatement work, we pay your insurance excess! (if an external sub-contractor is used, a claims handling fees may be applicable).

Nicky Middleton, Director
Imperial Claims