Mr John Rouse

I can highly recommend Dav and his superb team of tradesmen at Imperial claims.

Dav is a total professional who has paid attention to even the smallest detail in repairing my home following flood damage. He is also a gentleman who really cares about people.

This is in stark contrast to the claims adjuster working for the insurance company. I was in disarray, living in what felt like a building site. They were dragging their heels, asking me to organise tradesmen myself,
pay money I didn’t have (“claim it back later”), and not making me aware of what I was entitled to through my policy. Nothing was happening.

Dav took over the situation, organised all the repair work, took on the insurance company and even arranged accommodation in Lumley Castle while restoration took place.

All of this at no cost to me. A brilliant service from a top guy and first class team. I am one very satisfied customer.

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