I left my home Christmas Evening to meet with friends. I was only gone a short period of time when I got a call from a neighbour. They could smell smoke and had called the fire brigade and because of her actions my flat was saved. A lot of smoke damage but could have been worse. She actually recommended me to a loss assessor. I tried 2 of them without a reply. I tried Imperial Claims Consultants and not only did they reply in person but also came out on Christmas Eve at 9pm. On Christmas day itself their team were assisting me with a clean up. Seriously! I’ll keep this review updated but what an ace service so far.