WHAT OUR CUSTOMERS SAY
At Imperial Claims, we’re proud to say we receive regular glowing feedback from our customers.
Here are just some of our testimonials.
As a person who as a rule, does not write reviews or answer on line surveys etc. For no particular reason other than I expect good service and product’s from the companies I use, ( I do write directly to these companies if there is reason for complaint).
In the case of ‘imperial claims consultants’ I am making this exception. I have spent some time thinking about putting this review together, as I wanted to find the right words to describe what to date, I have found to be one off, if not, the Best company that has exceeded all my expectations in courtesy, service and efficiency.
Recently one of my properties was broken into and completely wrecked to the point of it being completely uninhabitable. This situation being preceded by having bad tenants who never paid one penny piece in rent, I was at a very low ebb regarding the whole concept of property ownership altogether and was literally on the verge of giving up completely.
But an introduction to imperial claims consultants and their associated company imperial landlords services and imperial maintenance has completely changed my outlook. They have taken on the whole burden of dealing with the police on my behalf in the case of the break-in and have dealt with the insurance company through to a successful claim.
Additionally, Imperial Landlords Services now look after all my properties and once again the service in finding suitable tenants and carrying out maintenance works is second to none.
In summary, living some 300 miles away from my properties, it gives me complete peace of mind to know that my property affairs are being looked after by a company of professional people who know their business and finally a genuine, heartfelt, thank you to the entire team at imperial.
I can highly recommend Dav and his superb team of tradesmen at Imperial claims.
Dav is a total professional who has paid attention to even the smallest detail in repairing my home following flood damage. He is also a gentleman who really cares about people.
This is in stark contrast to the claims adjuster working for the insurance company. I was in disarray, living in what felt like a building site. They were dragging their heels, asking me to organise tradesmen myself,
pay money I didn’t have (“claim it back later”), and not making me aware of what I was entitled to through my policy. Nothing was happening.
Dav took over the situation, organised all the repair work, took on the insurance company and even arranged accommodation in Lumley Castle while restoration took place.
All of this at no cost to me. A brilliant service from a top guy and first class team. I am one very satisfied customer.
I highly recommend Imperial Claims. Dav is such a lovely and knowledgeable person to speak with. He explained to me my rights with regards to claiming on my building’s Insurance, and the steps I need to take in order to move forward. Dav is such a joy to speak with, and really knows the industry well. I sense he really cares about the people he works with, and has much integrity.
An excellent, responsive, empathic and very helpful service that took the burden off our shoulders during a very difficult time. It made dealing with insurance easy with helpful advice and continuous support. We would strongly advice people who have suffered losses to get in touch as early as possible. Many thanks imperial for your support.
Imperial Claims Consultants assisted us with our insurance claim. We had an arson attack at our buy to let property. Our lovely property was truly badly damaged as a result of the fire and all the smoke damage. It was obviously a very concerning issue for us as a family and deeply stressful. From start to finish the service that was provided by Dav and his team was exceptional. If you ever rang them, they would pick up regardless of what time or day it was. We are very grateful for the help they gave us. We are extremely pleased with the settlement value. As landlords, homeowners and business owners we would recommend Imperial Claims Consultants to anyone and we would most certainly use them again if the need arose.
Dav at Imperial Claims assisted us with a flood claim at our Newcastle Branch. From start to finish the service that was provided by Dav and his team was exceptional. He was very efficient in dealing with queries and prompt in his responses. Dav was very empathetic and considerate and I would highly recommend his services. Imperial Claims is a very professional company.
Like many business owners – it’s essential to be knowledgeable about all that we offer to our customers. My business (Hartlepool Marine Supplies) requires me to have a reasonable knowledgeable about the thousands of products my company offers the Marine industry.
But when we think we “know it all”, sometimes we may be totally wrong. When we suffered a large Flood and considerable damage, with confidence I proceeded to handle the claim myself – “WRONG”.
After a long period I was getting nowhere near a settlement, so ‘admitting defeat’ I looked for the help of a ‘Loss Assessor’. Fortunately – I found the right one (Imperial Claims Consultants). From the first contact – Dav and his colleagues showed a genuine sympathetic interest, and their knowledge of the ‘insurance claims industry’ soon got my claim fully back on track.
With their expert help and guidance, not only did we then move to a good settlement, but more importantly my claim value received was well above what I was likely to have achieved myself.
Conclusion – Don’t let the insurance company Loss adjuster give you the ‘minimum’ (that’s their job), – make the wise decision from the start, and call the loss assessors experts at Imperial Claims Consultants.
I have used Imperial Claims Consultants service in the last few months and the claim has just been very successfully concluded. I am a landlord and live outside the UK.
My property had been maliciously broken into and ransacked which resulted in a huge amount of damage. To further add to this nightmare the letting agents I had been using were not engaging!
I thought OK, it can’t get any worse than this, so I will simply file an insurance claim (my first for a property) and begin to go forwards. The very first email and information sent concerning the claim was swiftly dealt with by my insurance company. However, from that point onward it became extremely torturous, as the insurance company appoints a loss adjuster (think private investigator!), and his job was clearly to act entirely for the insurance company, to undermine and try to refute any claim! If I had not appointed Imperial Claims Consultants at that time I very much doubt that I would have been successful. The seemingly endless amount of questions, posed to me by the loss adjuster, as well as tons of evidence, copies of invoices & receipts, photographs, tenancy documents and so forth required, is an absolute minefield to try to do on your own. Imperial Claims Consultants expert knowledge and guidance together with their in-depth understanding of the insurance policy’s nuances and fine print, along with a considerable amount of time, lead me to that successful outcome.
The truly wonderful thing in all this? It didn’t cost me anything and Imperial Claim Consultants dealt with everything, seamlessly. You can imagine the constant thoughts and worry I had before involving Imperial Claim Consultants; was I covered by the policy? And if the insurers didn’t cover my loss how would I have been able to make good the extensive damage and repairs needed, and all this from outside the UK!
I truly hope in relating this experience it will help others avoid the numerous pitfalls and great anxiety associated with a typical claim. My advice and sincere recommendation is to NOT go it alone but to use Imperial Claims Consultants; you need look no further as they are exemplary loss assessors for your insurance claim.
I’ve used Imperial Claims Consultants previously but had to use them recently for my buy to let property following a break-in at the premises. I found them to be very good at their job and have no problems in recommending them to anyone including fellow landlords. They manage the claim and carry out the reinstatement works and all at absolutely no expense to me…and I benefit from a 2 year warranty on all works carried out! A very good deal indeed!
Dav Kumar and his team provide an excellent service to property owners at a time when they are most vulnerable. By employing Imperial Claims you are getting a real professional service which ensures your insurance claim goes smoothly. The service is free to use and all the reinstatement work will be done for you too. Simply brilliant.
I have used Imperial Claims Consultants to handle all my personal insurance claims and also for all of our client claims as we have a very large portfolio of properties under our management. I cannot recommend them highly enough. Their knowledge and expertise of the industry, coupled with their customer service is second to none and they ensure they get the best outcome they can for their clients. From both residential claims through to commercial claims they have handled the lot. The largest claim they have managed so far for us was over £250,000. Small or large, they continue to be our one stop for anything to do with claims throughout the United Kingdom. Their service costs us not a penny, we don’t even pay an insurance excess! From managing the claim to doing all the reinstatement works, this is the only company you genuinely need to call. John Paul MARLA – Sunday Times Letting Agent of the Year 2014.
I am a recently retired Mortgage and insurance Broker and I’ve known Imperial Claims Consultants for many years. I had to ask for their assistance recently as I had a small claim in one of my buy to let properties where the claim had been repudiated by insurers.
The Insurers were trying to argue that the property had been unoccupied and therefore the occupancy endorsement should apply and had not been complied with. Imperial Claims Consultants helped me to challenge and overturn the rejection of my claim and then had to truly battle every small aspect of my claim. It appeared that the nominated Loss Adjuster was also unhappy with the claim proceeding, even though by then the insurers had agreed to it.
Thankfully, Imperial Claims Consultants kept at it and we have now received a payment and are near enough achieving a satisfactory outcome. The time and effort that is required defies thinking about, I’m just glad I had my friends at Imperial Claims Consultants to be able to rely on.
My advice to anyone would be if you have an insurance claim, and before you do anything, contact a loss assessor first to work for you, but in my opinion you should contact Imperial Claims Consultants. I am convinced this result would not have happened without their dogged determination and experience. Sincerely thank you.
There was a serious fire on my rented property in May 2016. It happened at a time when I was also going through some personal issues; I could not handle it. Imperial Claims Consultants service provided me with all the assistance that I needed at no cost to me, from dealing with the insurers and loss adjusters. Imperial Claims Consultants sorted the quotes and saw the claims to the end. Their sister company Imperial Maintenance carried out the reinstatement works. I am very pleased and happy to recommend Imperial Claims Consultants to anyone. I will use them again.
I have used Imperial Claims Consultants for a personal claim at home. They provided a very swift, very professional and top class service for my claim which was as a result of a break-in. I had a joiner out to attend to the insecure door and window within 30 minutes and I didn’t have to pay anything. They handled all the correspondence and then the Builder did all the works without delay. We did not have a penny to pay at all, nothing for the entire service and no insurance excess either! My wife and I could not recommend them enough and we would absolutely use them again.
Dav and his company are extremely good at what they do, e.g. insurance claim consultants. Fortunately for me i havent had to use them too often but i dont hesitate to recomend him and would happily use him and his company again at anytime. Regards,
Imperial Claims Consultants Ltd provide an invaluable service and expertise to anyone who suffers any property related insurance claim. They work for you and not your insurance company, ensuring your claim is processed as quickly as possible and you claim for everything required.
They managed an insurance claim for my family which took away the stress of dealing with paperwork and administration. They liaised with me every step of the way and once a settlement figure was offered it was discussed with me for my agreement. This figure was much greater than I had initially anticipated.
Once the funds had been issued by my insurance company, Imperial Claims carried out all works required in no time at all. Their trades persons were polite and their workmanship was superb and my property was home again in no time. A huge plus was that this service cost me absolutely nothing, Imperial Claims even paid my insurance excess of £175! It sounded too good to be true initially but their service didn’t cost me a penny.
I would not hesitate to recommend Imperial Claims Consultants for anyone who has the unfortunate experience of needing to make any kind of property or building insurance claim.. Not sure where I would be without their wonderful help.
A few years ago I tried to make an insurance claim, it had been 15 years since my last claim. When I rang the insurance company I was confronted with someone whose only role seemed to be to reject the claim regardless of what I was saying or asking. It was an unpleasant time consuming experience. Happily the next time I had to make claim I knew about Imperial Claims Consultants. I simply told them about it and they handled everything from that point, I had nothing to do. The claim was approved and then the works managed by the sister company of Imperial Claims Consultants, Imperial Maintenance. My property genuinely ended better than before the damage occurred and it didn’t cost me a penny, even my excess was paid by Imperial Maintenance. I have to say, the bad news about having to make a claim was turned into very good news. What might have cost me many thousands of pounds was all done at no cost to me and that is the truth of the matter. Imperial Claims Consultants have a wealth of valuable knowledge behind the scenes. Nicky remains calm and professional throughout whatever the update. I have no reservation in recommending Nicky and the rest of the Imperial Claims team, I know they will be my first point of contact for any future claims or advice.
I have used Imperial Claims Consultants for a personal claim at home. They provided a very swift, very professional and top class service for my claim which was as a result of a break-in. I had a joiner out to attend to the insecure door and window within 30 minutes and I didn’t have to pay anything. They handled all the correspondence and then the Builder did all the works without delay.
We did not have a penny to pay at all, nothing for the entire service and no insurance excess either!
My wife and I could not recommend them enough and we would absolutely use them again.
I have used Imperial Claims Consultants to handle all my personal insurance claims and also for all of our client claims as we have a very large portfolio of properties under our management. I cannot recommend them highly enough. Their knowledge and expertise of the industry, coupled with their customer service is second to none and they ensure they get the best outcome they can for their clients. From both residential claims through to commercial claims they have handled the lot. The largest claim they have managed so far for us was over £250,000. Small or large, they continue to be our one stop for anything to do with claims throughout the United Kingdom. Their service costs us not a penny, we don’t even pay an insurance excess! From managing the claim to doing all the reinstatement works, this is the only company you genuinely need to call.
CHOOSING IMPERIAL CLAIMS
Imperial Claims is registered with the Financial Conduct Authority, meaning we are authorised to assist insured policyholders with their insurance claims. We work only for you, the policyholder, never the insurance company.
Our service costs you nothing, provided our sister company Imperial Maintenance Ltd and/or its panel of sub-contractors are used. And remember, if we carry out your reinstatement work, we pay your insurance excess! (if an external sub-contractor is used, a claims handling fees may be applicable).
Nicky Middleton, Director
Imperial Claims Consultants